yok Privacy Policy

This page describes what we collect when you use yok and how we keep that data protected. We collect your email address, phone number, and identity documents during account registration and verification. We use this information to verify your identity, process your deposits and withdrawals, and comply with local regulations. We do not sell your data to third parties, and we do not share your payment details with anyone outside our payment processors.

Our servers may sit outside your jurisdiction, but we apply the same data protection standards to every account holder. We encrypt your payment information, we log access to your account, and we respond to data requests from you within a reasonable timeframe. If you have questions about how we handle your data, our support team can explain our practices in detail.

We update this policy from time to time. If we make material changes, we will notify you through your account. Your continued use of yok after any update means you accept the new terms.

What We Collect on yok

We collect information in three categories: account data, transaction data, and device data.

Account Data

When you register on yok, we ask for your email address, phone number, and a password. During identity verification, we ask for a photo of your ID and a selfie. We use this information to confirm your identity, prevent fraud, and comply with local regulations. We store your ID photo and selfie securely and do not share them with anyone outside our verification team.

Transaction Data

We record every deposit, withdrawal, and game activity on your yok account. We log the date, time, amount, payment method, and outcome of each transaction. We use this data to settle your account, process your withdrawals, and detect suspicious activity. We keep transaction records for as long as your account is active and for a period after closure as required by law.

Device Data

We collect information about the device you use to access yok — your IP address, browser type, and operating system. We use this data to improve our platform, detect unauthorized access, and troubleshoot technical issues. We do not track your location beyond what your IP address reveals, and we do not use cookies to follow you across other websites.

We collect only the data we need to run yok safely and fairly. We do not collect data for marketing purposes, and we do not sell your information.

How We Use Your Data on yok

We use your data for five main purposes: account management, payment processing, fraud prevention, legal compliance, and platform improvement.

• Account management: We use your email and phone to send you account notifications, password resets, and support responses.
• Payment processing: We share your payment information with our payment processors — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet — only to complete your deposits and withdrawals.
• Fraud prevention: We analyze your transaction patterns to detect unusual activity and protect your account from unauthorized access.
• Legal compliance: We retain your identity documents and transaction records to comply with local regulations and respond to legal requests.
• Platform improvement: We use aggregated, anonymized data to improve yok's performance, fix bugs, and add new features.

Your Rights on yok

You have the right to access, correct, and delete your data on yok. You can request a copy of all data we hold about you by contacting our support team. You can update your email, phone number, and account settings directly in your account. You can request deletion of your account and associated data, subject to legal retention requirements.

If you believe we have mishandled your data, you can file a complaint with our support team. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may have the right to escalate your complaint to a local data protection authority.

Data Retention

We retain your account data for as long as your account is active. After you close your account, we retain transaction records and identity documents for a period required by law — typically three to seven years depending on local regulations. We delete other personal data within thirty days of account closure, unless we are required by law to retain it longer.

International Data Transfer

Our servers may be located outside Indonesia. When we transfer your data internationally, we apply the same security standards we use domestically. We encrypt data in transit and at rest. We do not transfer your data to countries with weaker data protection laws without your explicit consent.

Cookies and Tracking on yok

We use cookies to keep you logged in and to remember your preferences. These are essential cookies — without them, yok would not function. We do not use cookies for advertising or to track you across other websites. You can disable cookies in your browser settings, but doing so may prevent yok from working properly.

We do not use third-party analytics tools that track your behavior across the internet. We use only our own analytics to understand how players use yok and to improve our platform. This data is aggregated and anonymized — we do not track individual players.

Security of Your Data on yok

We encrypt your payment information using industry-standard encryption. We store your identity documents in a secure database with restricted access. We monitor our systems for unauthorized access and respond to security incidents immediately. We do not guarantee absolute security — no system is completely secure — but we maintain reasonable security practices to protect your data.

If we discover a security breach that affects your data, we will notify you within a reasonable timeframe and explain what happened and what steps we are taking to prevent it in the future.

Contact Us About Your Data

If you have questions about our privacy practices, your data, or this policy, contact our support team. We offer English support and can explain our data handling practices in detail. You can reach us through the contact channels listed in your yok account settings. We aim to respond to data inquiries within seven business days.

Our commitment to your privacy is central to how we operate yok. We collect only what we need, we protect what we collect, and we respect your rights. Whether you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, your data receives the same level of protection on yok.