yok Platform Account Terms

When you open an account on yok, you agree to our terms. We set out what we require from you, what you can expect from us, and how disputes are resolved. Our terms are written in plain language — we do not use legal jargon to hide what we mean. We ask for your identity, we protect your data, and we process your deposits and withdrawals according to the method you choose.

yok operates in jurisdictions where online gaming is permitted by local law. Our services are available only where applicable law allows. You are responsible for verifying that your access and use of yok comply with your own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

This page covers the key terms that apply when you use yok. If you have questions about any term, our support team is available to explain.

Account Opening on yok

To open an account on yok, you must provide your email address, phone number, and a password. We send a verification code to confirm your contact details. You then upload a photo of your ID and a selfie. Our system verifies these documents within minutes. Once verified, your account is active and you can deposit funds.

We require identity verification to comply with anti-money-laundering regulations and to protect your account. We do not share your ID or selfie with third parties. We store your documents securely and delete them according to our data retention policy. If you have questions about what we do with your documents, contact our support team.

Account Eligibility

When you join yok, you confirm that you are of legal age in your jurisdiction and that you are not prohibited by law from using our service. You confirm that the information you provide is accurate and complete. If we discover that you have provided false information, we may suspend or close your account.

Jurisdiction notice: Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access and use comply with your jurisdiction's law.

Deposits and Withdrawals on yok

We accept deposits via six e-wallets — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet — and four bank virtual accounts — mobile banking, local payment, online payment, e-wallet. When you deposit via e-wallet, your balance updates instantly. When you use a bank transfer, our system recognizes the incoming payment and credits your account within minutes during business hours.

We do not charge deposit fees on our end. The amount you transfer is the amount that credits to your yok account. Any fees come from your bank or e-wallet provider, not from us. When you withdraw, we process your request back to your original payment method. If you deposited via mobile banking, your withdrawal goes back to local payment. If you used a online payment virtual account, we transfer your balance back to your e-wallet account.

Withdrawal Processing

We process withdrawal requests during our standard business hours. We do not guarantee exact processing times, but we aim to move your request quickly. If you withdraw during a holiday like Idul Fitri or Idul Adha, processing may take slightly longer due to bank closures. We will notify you if there is any delay.

On your first withdrawal, we may ask for additional identity verification. This is a standard security step. We accept a photo of your ID and a selfie. Once verified, future withdrawals move faster. If your withdrawal is delayed or does not arrive, contact our support team immediately. We will investigate and help resolve the issue.

We process deposits and withdrawals according to the payment method you choose. We do not hold your funds, and we do not charge hidden fees.

yok payment policy

Games and Markets on yok

yok offers live-dealer tables — blackjack, roulette, baccarat, Dragon Tiger — slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, and sports markets covering Liga 1, Piala Indonesia, Champions League, Premier League, and esports including Mobile Legends, Free Fire, and PUBG Mobile.

Each game and market has its own rules. We state the rules clearly before you play. If you have questions about how a game works or how a market is settled, contact our support team. We settle all outcomes according to the official source — for sports, the official league or tournament; for live-dealer games, the dealer's action; for slots, the game's random-number generator.

Fair Play and Dispute Resolution

We are committed to fair play. Our live-dealer games are managed by professional dealers. Our slot games use certified random-number generators. Our sports markets are settled according to official league data. If you believe there is an error in a settlement, contact our support team within seven days. We will review the official data and clarify the outcome.

If you have a dispute with yok that we cannot resolve through support, you may escalate the matter. We will work with you to find a fair resolution. If we cannot agree, we may refer the dispute to an independent arbitrator. The cost of arbitration is shared equally between you and yok.

Your Responsibilities on yok

When you use yok, you agree to:

Keep your password confidential and not share it with anyone.
Notify us immediately if you suspect unauthorized access to your account.
Provide accurate and complete information when you open your account.
Use yok only for lawful purposes and in compliance with your jurisdiction's law.
Not use yok to launder money, finance terrorism, or engage in any illegal activity.
Not use automated tools, bots, or scripts to access yok without our permission.
Not attempt to manipulate games, markets, or our systems.

If you violate these terms, we may suspend or close your account. If we close your account due to a violation, we will return any remaining balance to your original payment method, minus any amounts owed to us.

Our Commitments on yok

We at yok commit to:

Protect your account data using industry-standard security practices.
Process your deposits and withdrawals according to the payment method you choose.
Settle all games and markets fairly and according to the stated rules.
Respond to your questions and concerns in English.
Resolve disputes promptly and fairly.
Comply with anti-money-laundering regulations and other applicable laws.

We do not commit to guaranteed wins, subject to verification, or standard security practices. We offer a structured platform where the rules are clear, the transactions are logged, and the experience is consistent.

Changes to Our Terms

We may update these terms from time to time. If we make material changes, we will notify you by email or through your yok account. Your continued use of yok after the changes take effect means you accept the new terms. If you do not accept the changes, you may close your account.

Jurisdiction and Governing Law

These terms are governed by the laws of the jurisdiction where yok operates. Any dispute arising from these terms or your use of yok will be resolved according to those laws. If you have a dispute with yok, contact our support team first. We will work with you to resolve the matter. If we cannot reach agreement, we may refer the dispute to arbitration or court proceedings as permitted by law.

Contact and Support

If you have questions about these terms, your account, or our service, contact our support team. You can reach us through the contact channels listed in your yok account settings. We offer English support and aim to respond to inquiries promptly. Whether you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, our team is available to help.

We take your concerns seriously. If you have a complaint about our service, contact us immediately. We will investigate and work toward a fair resolution. Your feedback helps us improve yok and serve you better.