Open an account on yok

Account setup and verification on yok

1. Create your account

   Enter your username, email, phone number, and password. We send a verification code to your email.

2. Verify your email

   Click the link in the verification email. This confirms that you own the email address.

3. Verify your identity

   Upload a photo of your ID and a selfie. Our system checks these documents and confirms your identity within minutes.

4. Choose a payment method

   Select from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account. Your account is ready to use.

Our account opening process is straightforward. We ask for your email, phone, and identity documents to comply with local regulations and protect your account from fraud. Once verified, you can deposit funds via your chosen payment method and access all yok games and markets.

We process account verification quickly. Most verifications complete within a few minutes. If there is any delay, our support team will contact you.

What you need to open an account

• A valid email address (required for verification and password reset).
• A phone number with a country code (required for account recovery and support contact).
• A government-issued ID — passport, driver's license, or national ID card (required for identity verification).
• A payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment (required to make deposits).

Our services are available only where local law permits. You are responsible for verifying that opening and using an account on yok complies with your jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Account verification requirements

During identity verification, we ask for a clear photo of your ID and a selfie. Your photo must show your face and match your ID. We use this information to confirm your identity and prevent fraud. We do not share your photos with anyone outside our verification team. Once verified, your identity documents are stored securely and deleted according to our data retention policy.

If your verification is delayed or rejected, our support team will contact you and explain why. We may ask for additional documents or clarification. We aim to resolve verification issues within one business day.

Support during account setup

If you have questions or encounter issues while opening your yok account, our support team is available to help. We offer English support and respond to inquiries during business hours. You can reach us through the contact channels listed on our website once your account is created.

Common account questions include:

• Can I change my username? Your username is set when you create your account. If you need to change it, contact our support team.
• What if my identity verification is rejected? We will send you an explanation. Most rejections are due to poor image quality or missing information. Re-upload your documents and we will re-verify within a few minutes.
• Can I use a payment method not listed? We currently support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. If you have a different method, contact support to ask if we can add it.
• How long does account setup take? Email verification takes a few minutes. Identity verification typically completes within a few minutes as well. You can deposit and start playing as soon as verification is complete.

Whether you are in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, our support team is here to guide you through account setup on yok.